Delivery & Shipping

Customers Ordering Online
Exporting Products
Shipping Rates
Shipping Times
Can I collect my goods from Chiltern Connections instead of paying for shipping?
Can I arrange my own courier?
What happens if the goods go missing?
What if I need to return the goods to you?
We are Business Account Customers what are our delivery options?

Payment currency taken by Chiltern Connections is GBP (£) (Pounds Sterling) Only.

For non account holders and small use customers where orders are for less than £500, we recommend that items are purchased through our retail website, www.chilternconnections.co.uk. We offer competitive prices on products and shipping to purchase this way, however, if you require large volumes for industrial use, please see the Business Customer section below.

Please note, the following restriction will apply:

• Products classified as hazardous goods are not available for non-commercial users.

If a hazardous product has been purchased via Chiltern Connections Online by a non-commercial user, you will be notified by phone or email informing you that your payment has been refunded in full and your order has been cancelled.

For further information, please contact Chiltern Connections at Sales

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For customers outside of the UK wishing to purchase goods or services from Chiltern Connections Online, payment currency is GBP (£).

Shipping and Handling costs will vary dependent on the country the prodcut is to be exported to and quantity of goods. Shipping prices are generated automatically when you enter your address for Non-hazardous UK shipments only. For all hazardous goods ordered, we will provide you with a shipping quotation on receipt of your order if additional charges are to be applied. For ALL NON UK shipments, there is a minimum charge of £30.00, as the price varies dependent on the weight of the parcel(s) and if the product is hazardous, we will provide you with a quotation on receipt of order if applicable. Please contact us at Sales if you would like to discuss shipping options prior to placing your order.

If you are a customer outside of the UK or Europe, please contact us at Sales and we can supply you with a quotation for the product(s) you require.

Products are also available to ship Ex-Works - see Ex-Works option below.

Please note, products not available for Export are:

• All Electrolube Product Ranges

• Certain hazardous goods restriced by individual countries

If you place an order for the above products that we are unable to ship, we will contact you via email or contact number provided and issue you with a full refund. Please contact Sales for further infromation.

Our Delivery Service is provided by our parcel carrier partners CSM Logistics, Hacklings, InXpress and DX Freight. The standard charges for parcels shipped from Chiltern Connections are as follows:

*UK Offshore territories are the Channel Islands, Scottish Isles, Isles of Scilly and Isle of Man

Please note that large or heavy volumes may require shipping on a pallet. If this is the case we will contact you to confirm any pallet charges prior to completing your order.

Please note that some of our products are classified as hazardous for road transport in the UK and may require special delivery requirements and additional charges that we will advise you of before shipment.

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Standard delivery for in stock items is 24 hours. (The order must be placed online before 2.00pm GMT to guarantee delivery.) If you are ordering goods that are on a lead time, we will inform you of the lead time on receipt of your order. If the lead time is too long for you, we will immediately offer you a full refund. Please note our carriers deliver on usual working days (Monday to Friday between 9am and 5pm).

Wherever possible we try to ship from stock and orders are processed on the day they are placed on-line. Some products are ordered in to fulfill customer orders. In these instances there will be a lead time from the manufacturer of the product.

We normally advise that delivery should be within 28 working days of your order being placed. In some rare instances delivery may take longer especially for special order products manufactured in the USA or Japan, delivery can take between 8 to 12 weeks.If you have any questions or queries about delivery lead time contact Customer Services with your order number and they will be able to advise you.

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Yes. Please select the EX-Works option when ordering Online. You can collect your order from our site:

Chiltern Connections Ltd

2 Hithercroft Court

Hithercroft Industrial Estate

Wallingford

Oxfordshire

OX10 9BT

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Yes. Please select the Ex-Works option when ordering Online. Once we have received your order, we will email you with the weight and dimensions of the packages(s) and the time at which they will be available to collect from. For in-stock products, we aim to have the products picked, packed and ready for collection within 24 hours of your order. It is the buyers responsibility to ensure you arrange the correct courier where products are classified as hazardous. Please see the product MSDS for further information or contact us at Sales.

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It is very rare for goods to go missing, however, if this happens we will make every effort to have the goods re-delivered. Please contact us on 01491 824 788 (Option 5) or Sales.

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On receipt of the goods complete our Delivery Returns Form and email it back to us within 24 hours of receipt. A member of our team will contact you to discuss arrangements for the return of goods. Please read through the section on returns on the above form for full details.

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If you are a business customer likely to order frequently and in large volumes please contact Chiltern Connections for a trade account (credit account facility). This will enable you to order direct from Chiltern Connections and benefit from additional advantages such as price breaks and a 30 day credit account. Please note that new trade accounts are subject to a minimum order value of £1000. Download an Account Application Form.

Account Customers can order direct through the Chiltern Connections office by phone or email. Most of our goods ordered direct through our office are delivered next day

Same day delivery options are available and you should contact our Sales.

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