Chiltern Connections

This privacy policy sets out how Chiltern Connections Ltd uses and protects any information that you provide when you use this website.

Chiltern Connections Limited is committed to ensuring that your privacy is protected and we comply with the EU General Data Protection Regulation (GDPR). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chiltern Connections Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24.05.2018.


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1. Introduction

This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.

There is a lot of information here, however we want you to be fully informed about your rights and how Chiltern Connections Ltd uses your data.

We hope the below will answer any questions you have, but if not, please do get in touch with us.

2. Explanation of the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

  1. Consent
  2. In specific situations we can collect and process your data only with your consent and we will always make it clear to you which data is necessary on connection with a particular service.

  3. Contractual Obligations
  4. In certain situations, we require your personal data to comply with our contractual obligations. For example, if you order a product for delivery, we collect your delivery address details and pass them onto our courier.

  5. Legal Compliance
  6. We may need to collect and process your data where the law requires us to do so. For example, where Chiltern Connections is affected, we can pass details of people invovled in fraud or other criminal activity to law enforcement.

  7. Legitimate Interest
  8. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.

3. When do we collect your personal data?

  • When you visit our website and use your account to buy products and services
  • When you make a purchase online as a guest
  • When you create an account with us online or a business credit account
  • When you purchase a product by phone but don't have or use an account
  • When you engage with us on social media
  • When you sign up to Chiltern Connections News Letters
  • When you contact us by any means with queries, complaints etc.
  • When you contact us requesting information about a product or service
  • When you book an appointment with us. For example: a consulation about a conformal coating application
  • When you request product samples
  • When you comment on or review our products or services
  • When you've given a third party permission to share with us the information they hold about you
  • We collect data from publically-available sources when you have given your consent to share information or where information is made public as a matter of law

4. What sort of personal data do we collect?

We may collect the following data:

  • Name
  • Job title
  • Contact information, such as telephone number and email address
  • Billing and shipping addresses
  • Orders and receipts
  • Details of your interactions with us
    For example, we may collect notes from our conversations with you, details of purchases you make, invoices, delivery notes, details of any complaints or comments you make, voucher redemptions, web pages you visit and how and when you contact us.
  • Copies of documents you provide such as PCB drawings, non-disclosure agreements, and contracts of business
  • Details of your visit to our website
  • Information gathered by the use of cookies in your web browser.

  • How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

    Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

    We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

    A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Items of interest
  • Payment card information
  • To deliver the best possible web experience, we collect information about where your internet connection and browser are, as well as the country and telephone code where your computer is located, the web pages you view during your visit and any search items you entered
  • If you interact with us through social media, we will collect your social media username to help us respond to your comments, questions or feedback

5. How and why do we use your personal data?

One way to provide you with the best possible customer experience, is by combining the data we have about you. We can use this information to provide you with products and services that are most likely to interest you.

The data protection law allows this as part of our legitimate interest in providing quality service and understanding our customers

If you wish to change how we use your data, you can find more details in the "What are my rights?" section.

If you choose not to share your data with us, we may not be able to provide you with products and services you ask for.

We will use your personal data to:

  • Process orders you place online via our website or over the phone. If we don't collect your personal data at checkout, we will be unable to process your order and comply with our legal obligations. For example: If you place an order with us, your details may need to be passed to a third party to supply to deliver the product or service you ordered, and we may need to store your personal data for a reasonable period afterwards to fulfil any contractual obligations such as guarantees, refunds etc.
  • Respond to your queries, complaints and refund requests. We may also keep records of these to demonstrate how we communicated with you throughout. We do this due to our contractual and legal obligations to you, to provide you with the best customer service and to understand better how we can improve our customer service based on your experience
  • Protect our business and your account from fraud and other illegal activities.
  • Process payments and prevent fraudulent transactions. We do this on the basis of our legitimate business interests
  • With your permission, we will use your personal data, preferences and details of your transactions to keep you informed by email, web and telephone about relevant products and services. You are of course free to opt out of hearing from us at any time.
  • Send you communications required by law or which are necessary to inform you about changes to the products or services we provide to you. These messages will not include any promotional content. If we do not use your personal data, we would be unable to comply with our legal obligations
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • As part of our legitimate interest we may send you surveys and feedback requests to help improve our services. These will be sent by email, and do not require prior consent.
  • From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

6. How we protect your personal data

We understand how much data security means to our customers, so we will ensure that we protect it and treat is with the utmost care.

We secure access to all transactional areas of our website using 'https' technology

Access to your personal data is password-protected

Sensitive data such as payment card information is secured through our website and Sage Pay

7. How long will we keep your personal data?

We will keep personal data for as long as is necessary for the purpose it was collected

8. Who do we share your personal data with?

We may share your personal data with trusted third parties, such as couriers for delivery purposes and suppliers to handle product queries or complaints

What information do we supply to third parties?

  • We provide only the information they need to perform their specific service
  • They may only use your data for the exact purposes we specify
  • If we stop using their services, any of your data held by them will be deleted or rendered anonymous

Third parties we work with are:

  • Courier companies
  • IT companies such as those that support our website and internal IT
  • Marketing tools for mailing purposes
  • Google/Facebook to show you products that might be of interest to you when browsing the internet. This is based on your consent to accept cookies on our website

Third parties using your information for their own purpose

We will only do this in extreme circumstances:

  • Where we believe there has been fraudulent or potential fraudulent activity in our premises or systems, we may need to share data about individuals with law enforcement
  • We may be required to provide your data to the police or other law enforcement where deemed necessary

9. What are your rights over your personal data?

You have the right to request:

  • Acces the personal data we hold about you, free of charge
  • The correction of incorrect, out of date or incomplete personal data
  • That we stop using your personal data for direct marketing
  • Request a copy of all information we hold about you at any time, you can do so by contacting

10. Contacting the regulator

If you feel we have not handled your data in the correct manner, you have the right to complain to the Information Commissioner's Office. They are contactable on: 03031231113 or contact them via the website at

11. Any questions?

If you have any questions regarding your data protection, please contact us at or write to us at Chiltern Connections Ltd, Hithercroft Court, Hithercroft Industrial Estate, Wallingford, OX10 9BT